Luton Clinical Commissioning Group

NHS Luton Clinical Commissioning Group


National survey shows great Cancer care in Luton

10 August 2017

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Cancer care has significantly improved in Luton over the past year, according to annual national survey results published last week.

The National Cancer Patient Experience Survey 2016 asked cancer patients across England for their views and to rate their care on a scale of zero (very poor) to ten (very good). The respondents from Luton gave an average reading of 8.7 which meets the national average, whilst the rating for Breast Cancer care scores an incredible 9.2 which is much higher than the national average of 8.8.

Luton staff scored 70% on keeping patients informed about financial help available to them- 14% more than the national average. Being treated with dignity and respect, having support from health and social care services during and after their treatment and having confidence in the nurses and doctors that treated them were all areas that were rated exceptionally well. 

Specifically looking at Breast Cancer, 100% of patients said they had all the information they needed and 77% said the hospital and community staff worked well together, which is significantly more than the 61%national average.

Carole Gillespie, the lead commissioner for Cancer at LutonClinical Commissioning Group, said, “The latest national data shows cancer survival is now at a record high and this survey confirms the vast majority of cancer patients are extremely positive about the NHS care they receive. However, there is still much work to do to ensure that all cancer patients receive a standard of care that is equal to the best in the country.

“One of our key priorities is to improve cancer patient experience at a time when the NHS is successfully treating more patients for cancer than ever before, so this positive feedback from patients is an encouraging testament to the hard work of NHS staff”.

The full results are available on the Quality Health website.

Notes to editors


  • Luton Clinical Commissioning Group is responsible for planning, organising and buying NHS-funded healthcare for the 240,000 people who live in Luton. This includes hospital, community health and mental health services.

  • LCCG is run by GPs, nurses, hospital doctors and other clinicians – the people you see whenever you come into contact with the NHS.The 28 GP practices in Luton are members of the CCG.

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