Luton Clinical Commissioning Group

NHS Luton Clinical Commissioning Group


National survey shows great Cancer care in Luton

10 August 2017

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Cancer care has significantly improved in Luton over thepast year, according to annual national survey results published last week.

The National Cancer Patient Experience Survey 2016 askedcancer patients across England for their views and to rate their care on ascale of zero (very poor) to ten (very good). The respondents from Luton gavean average reading of 8.7 which meets the national average, whilst the ratingfor Breast Cancer care scores an incredible 9.2 which is much higher than thenational average of 8.8.

Luton staff scored 70% on keeping patients informed aboutfinancial help available to them- 14% more than the national average. Beingtreated with dignity and respect, having support from health and social careservices during and after their treatment and having confidence in the nursesand doctors that treated them were all areas that were rated exceptionallywell. 

Specifically looking at Breast Cancer, 100% of patients saidthey had all the information they needed and 77% said the hospital andcommunity staff worked well together, which is significantly more than the 61%national average.

Carole Gillespie, the lead commissioner for Cancer at LutonClinical Commissioning Group, said, “The latest national data shows cancersurvival is now at a record high and this survey confirms the vast majority ofcancer patients are extremely positive about the NHS care they receive. However,there is still much work to do to ensure that all cancer patients receive astandard of care that is equal to the best in the country.

“One of our key priorities is to improve cancer patientexperience at a time when the NHS is successfully treating more patients forcancer than ever before, so this positive feedback from patients is anencouraging testament to the hard work of NHS staff”.

The full results are available on the Quality Healthwebsite.

Notes to editors


  • Luton Clinical CommissioningGroup is responsible for planning, organising and buying NHS-funded healthcarefor the 240,000 people who live in Luton. This includes hospital, communityhealth and mental health services.

  • LCCG is run by GPs, nurses, hospital doctors and otherclinicians – the people you see whenever you come into contact with the NHS.The 28 GP practices in Luton are members of the CCG.

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